FREQUENTLY ASKED QUESTIONS
Yes, in most cases, you will receive the same product as advertised. However, there may be a possibility of slight variations in color, design, or packaging due to manufacturing processes or product updates. It is always recommended to check the product description and specifications before purchasing to ensure you are getting exactly what you desire.
All our products are made to order. Once production begins, we are unable to accept returns or make changes to the product. Please make sure to review your order carefully before submitting it to ensure it meets your preferences and specifications. If you have any concerns or issues with your order, please contact our customer service team within the 24-hour time frame and we will do our best to assist you. Please see our returns page for more information about our policy.
We are taking limited orders on all items and will try our best to make items available again when we have capacity to do so.
Our products are mostly made out of variations of wood. Some items are made of materials which are suitable for indoor and outdoor. Make sure to check out the description on each product to find out more!
It will take approximately 5-10 working days for your made-to-order products to arrive.
It is best to e-mail us at hello@doorsofmercy.co.uk or you can direct message us on instagram @doorsofmercy. Our current response time is 24-48 hours. We are closed on the weekend.