DELIVERY INFORMATION — UPDATED SEPTEMBER 2026

At Doors of Mercy, many of our pieces are carefully produced and prepared especially for your order. As our range continues to grow, we are continually improving our production processes to help get your orders to you sooner, while maintaining the quality and care that goes into every piece.

CURRENT LEAD TIMES

Our current general lead time is approximately 2–4 weeks from the date your order is placed.

However, lead times can vary between products, so please always check the individual product page before ordering. The estimated lead time for each item will be clearly stated within the product details, and where an item requires a longer production time, we will make this as clear as possible.

If you are ordering multiple products with different lead times, your order may be dispatched once all items are ready unless otherwise stated.

If your order is still within the lead time stated at the time of purchase, we kindly ask that you allow us this time to prepare your order before contacting us for an update.

If you are unsure about the lead time of an item, please feel free to drop us an email before ordering and we will be happy to help.

FASTER LEAD TIMES FROM NOVEMBER 2026

We are currently making some exciting improvements behind the scenes at Doors of Mercy.

From November 2026, we expect the majority of our products to have a much quicker turnaround, with many items expected to be ready for dispatch within approximately 1–3 working days.

Some products will continue to require a little more time due to the way they are made, finished or prepared. Because of this, please always refer to the lead time shown on the individual product page, as this will give you the most accurate timeframe for your chosen item.

We will continue to update our website as these improvements are introduced.

ORDER CONFIRMATION & DISPATCH

Once you have placed your order, you will receive an order confirmation email. Please check your junk or spam folder if you cannot see it.

If you have not received an order confirmation, please contact us so we can check that your order has been received correctly.

Once your order has been completed and dispatched, you will receive a further email and/or tracking information from the courier.

Please allow the full lead time stated on the product page at the time you placed your order before requesting an update.

Delivery is currently free on all orders over £30.